Enhancing Patient Experience

In 2013, El Campo Memorial Hospital made a formal commitment to its patients, staff and Board of Directors to enhance the patient experience for everyone who visits our organization. Utilizing tactics such as AIDET (acknowledge, introduce, duration, explanation and thank you) developed by the Studer Group, the entire team contributes to patient excellence with these simple tools and effective communication.

The Studer Group is a nationally recognized organization that works with healthcare organizations in the United States, Canada, Australia, and beyond, to help them achieve and sustain exceptional improvement in clinical outcomes. A Huron Healthcare solution, Studer Group partners with organizations to build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time.

With 2015 now underway, ECMH and MCMC's staff are very proud of the Studer journey thus far and look forward to continued success. We have experienced growth and success thanks to a relentless focus on patient experience, and the hard work and dedication of our employees and physicians. We are proud to have the finest staff anywhere. We hear this from our patients and community and our board and leadership witness this daily in many ways. We are thankful for the devoted, talented and compassionate people who work here and make miracles happen each day. Our staff not only makes a difference on a personal level with individual patients and their families, but also in advancing quality, safety and overall program effectiveness.

This hard work combined with the Studer Group tactics allows us to achieve, sustain, and accelerate exceptional clinical, quality and operational outcomes. Therefore, we proudly offer transparency by displaying our patient perception survey scores every quarter. Take a look and see how we are doing. Then, come take a look at El Campo Memorial Hospital and Mid Coast Medical Clinic for yourself. We are committed to your wellness and providing you the best patient experience possible. We are committed to YOU!

Inpatient Perception Rankings
Surgical Patient Perception Rankings
ER Patient Perception Rankings

Patient Advocacy

We strive to provide the best health care services at all times. Therefore, a Patient Advocate is available should we fall short in meeting your expectations. We will make every effort to listen to all patients, improve all experiences, and continuously educate our staff. We want to maintain and gain your confidence and are committed to taking extra steps to do so.

To report areas of concern, please contact Patient Advocate Irma Rocha at:

(979)578-5250 or irocha@ecmh.org.

Complainants may report to the Compliance Hotline answered by Fagan Answering Service at 1-877-460-1424.

Thank you for choosing El Campo Memorial Hospital and Mid Coast Medical Clinic. We are honored to be your health care providers of choice...and are committed to your wellness!

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El Campo Memorial Hospital (ECMH) and its predecessor have been providing the highest quality medical care in El Campo for over 68 years, and at the current location since 1979.The hospital is accredited by state and federal regulations (Medicare/Medicaid). Patient Billing: Various physicians involved in your care at ECMH will bill you directly for their services. These may include your anesthesiologist, emergency room physician(s), radiologist, pathologist, cardiologist or other consulting physician during your ER visit or hospital stay. Please remember that some physicians are private practitioners (contracted by ECMH and not an actual employee of ECMH) and may not be a provider on your specific managed care plan.